Frequently Asked Questions

What is the delivery time for my order?

  • The delivery time will depend on your location and the delivery method you choose (next working day or 2-5 working days). Please note that we cannot guarantee the delivery time when packages are held up in customs in case of global shipping.

What are the shipping costs?

Within Mexico:
  • Next working day = $200
  • 2-5 working days = $120
  • Pick up at our store in Monterrey = Free
Our store is located in Plaza Lua 2do Piso L- 214 Av. Missouri 600, C.P. 66267 in San Pedro Garza García, Nuevo León, México.

What roll is suitable for my body weight?

  • In terms of body weight, there is no direct correlation for choosing a roll, except for the BLACKROLL MED (softest variant). The choice for a certain BLACKROLL density mostly depends on the users individual pain or sensitivity and how the roll (on what part of the body) is used. We urge you to keep in mind that the BLACKROLL MED is not suitable for balance exercises (standing on the roll) or for people with a body weight exceeding 70 kg. In general:
    BLACKROLL MED = suitable for beginners, pain sensitive persons, and highly tensed body parts, lighter weight persons
    BLACKROLL Standard = suitable for beginners to advanced users, with an average pain sensitivity 
    BLACKROLL PRO = advanced users or professional athletes, very strong massage effect, heavy weight persons

Is there a difference between the BLACKROLL Standard and BLACKROLL-orange or RELAXROLL (by BLACKROLL)?

  • No. In terms of the size and the density there is no difference whatsoever. Only the colours are different.

Is there a difference between the black BLACKROLL Standard and the BLACKROLL Standard in black/yellow or other black/colour combinations?

  • No. In terms of the size and the density there is no difference whatsoever. Only the colours are different.

When do I use the BLACKROLL Ball and when the DuoBall?

  • Balls (in two sizes: 8 cm, 12 cm): for a punctual and intense massage of the neck, shoulders, arms, pectoralis (chest), gluteas (buttocks) or (particularly the small 8 cm BLACKROLL Ball) soles of the feet.
  • DuoBall 8 cm: targeted and intense, local massage along the spine: neck and back. Also usable for the arms (biceps, triceps), or Achilles tendon. 
  • DuoBall 12 cm: targeted massage of the neck and back, along the thoracic spine (upper back). Also suitable to use for massage of the calves. 

 Where can I try or buy BLACKROLL in a shop?

  • You can try it in our store located in Plaza Lua 2do Piso L- 214 Av. Missouri 600, C.P. 66267 in San Pedro Garza García, Nuevo León, México.

What payment options do you have?

  • PayPal, by credit card (VISA, MasterCard and American Express) or by OXXO PAY.